Terms of service
Last updated: July 19, 2026
These Terms of Service (“Terms”) govern your access to and use of the websites, applications, products, and services operated by Dex Cognitive Analytics Inc. (“Dex Cognitive Analytics,” “we,” “us,” or “our”), including the Ask for Dex platform (collectively, the “Services”).
By accessing or using the Services, creating an account, or making a purchase, you agree to be bound by these Terms. If you do not agree, you must not use the Services.
1. Definitions
- “Applicant” means an individual using the Services to take assessments, earn certifications, or manage their personal credentials.
- “Employer” means a company or organization using the Services to invite candidates, manage credits, and review results.
- “Credits” means the units that allow Employers to send invitations or assessments.
- “Certification” means a formal credential issued by Dex Cognitive Analytics after an Applicant successfully meets the required standard on an assessment.
- “Account” means any registered user account on the Services, whether for an Applicant or an Employer.
2. Eligibility and Account Registration
You must be at least 18 years of age (or the age of majority in your jurisdiction) to use the Services.
When creating an Account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account.
Employer Accounts must be registered using a corporate email address associated with the company’s domain. Free email providers (such as Gmail, Yahoo, Hotmail, Outlook.com, and similar services) are not permitted for Employer Accounts.
3. Description of the Services
Dex Cognitive Analytics operates the Ask for Dex platform, a professional capability certification system. The Services allow Applicants to complete assessments and earn certifications, and allow Employers to invite candidates, manage credits, and access authorized results.
We reserve the right to modify, suspend, or discontinue any part of the Services at any time.
4. Plans, Credits, and Billing
Employer plans and credit allocations are governed by our Billing & Subscriptions Policy, which forms part of these Terms.
- Free Plan: 30 credits per month.
- One Plan: 200 credits per month.
- Pro Plan: 1,000 credits per month.
- Max Plan: 5,000 credits per month (includes team collaboration features).
Paid plans are available in 1-month, 3-month, 6-month, and 12-month terms. All payments are processed through Shopify.
5. Refund Policy
The refund rules set out in our Billing & Subscriptions Policy apply in full and form part of these Terms.
In summary:
- Applicants are entitled to a full refund within 30 days of purchase, no questions asked. Any earned Certification will be revoked upon refund.
- Employers may request a refund within 14 days of purchase only if they have used 10% or less of the monthly credit allocation. Refunds are requested by downgrading to the Free Plan. Remaining unused credits are forfeited.
- After receiving a refund, an Employer becomes ineligible for further refunds for a period of six (6) months.
6. Applicant Ownership of Results
Assessment results and Certifications belong to the Applicant. Even if an Employer sponsored the assessment or later deletes their Account, the Applicant retains the right to access and share their own results and Certifications.
7. Acceptable Use
You agree not to:
- Use the Services for any unlawful purpose;
- Attempt to reverse-engineer, scrape, or interfere with the platform;
- Share login credentials or allow unauthorized access;
- Misrepresent your identity, company, or qualifications;
- Use free email providers for Employer Accounts;
- Attempt to game or abuse the credit or refund systems.
We reserve the right to suspend or terminate Accounts that violate these rules.
8. Intellectual Property
All content, assessments, scoring models, trademarks, logos, and technology on the Services are owned by Dex Cognitive Analytics Inc. or its licensors.
You retain ownership of content you submit (such as responses during assessments). By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, process, and store that content solely for the purpose of providing and improving the Services.
9. Privacy
Your use of the Services is also governed by our Privacy Policy. By using the Services, you consent to the collection and use of information as described in that policy.
10. Disclaimers
The Services are provided “as is” and “as available.” We do not guarantee that assessments will result in employment, that Certifications will be accepted by any particular employer, or that the Services will be uninterrupted or error-free.
Dex Cognitive Analytics does not replace professional licensure, statutory certification, or employer-specific requirements.
11. Limitation of Liability
To the maximum extent permitted by law, Dex Cognitive Analytics Inc. and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or business opportunities arising out of or related to your use of the Services.
Our total liability under these Terms shall not exceed the amount you paid us in the twelve (12) months preceding the claim.
12. Indemnification
You agree to indemnify and hold harmless Dex Cognitive Analytics Inc. from any claims, damages, losses, or expenses (including reasonable legal fees) arising out of your use of the Services, your violation of these Terms, or your violation of any third-party rights.
13. Termination
You may stop using the Services and delete your Account at any time.
We may suspend or terminate your Account if you breach these Terms, abuse the Services, or for any other reason at our sole discretion. Upon termination, your right to use the Services ends immediately. Certain provisions of these Terms (including ownership, liability, and indemnification) will survive termination.
14. Governing Law
These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any disputes shall be resolved exclusively in the courts located in Vancouver, British Columbia.
15. Changes to These Terms
We may update these Terms from time to time. When we do, we will post the revised version on this page and update the “Last updated” date. Continued use of the Services after changes become effective constitutes acceptance of the new Terms.
16. Contact
If you have questions about these Terms of Service, please contact us at:
Dex Cognitive Analytics Inc.
Headquartered in Vancouver, Canada