Terms of service
Dex Cognitive Analytics Inc.
Last Updated: 27 July 2026
These Terms of Service (the “Terms”) constitute a legally binding agreement between you (“you”, “your”, “Applicant”, or “Employer”) and Dex Cognitive Analytics Inc. (“Dex”, “we”, “us”, or “our”), a corporation headquartered in Vancouver, British Columbia, Canada.
These Terms govern your access to and use of the Ask for Dex platform and all related websites, applications, products, content, and services (collectively, the “Services”).
By accessing or using the Services, creating an Account, or making any purchase, you represent that you have read, understood, and irrevocably agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Services.
1. Definitions
For purposes of these Terms:
- “Applicant” means an individual who uses the Services to take assessments, earn Certifications, or manage personal credentials.
- “Employer” means a company, organization, or its authorized representative that uses the Services to invite candidates, manage Credits, and access authorized results.
- “Credits” means the units allocated to Employer accounts that authorize the sending of invitations or related sponsored activity.
- “Certification” or “Credential” means any formal digital credential issued by Dex after an Applicant meets the applicable assessment standard.
- “Account” means any registered user account on the Services, whether Applicant or Employer.
- “Company” means the legal entity associated with an Employer Account, identified by its registered name, primary domain, and related account information.
2. Eligibility and Account Registration
2.1 You must be at least the age of majority in your jurisdiction of residence to use the Services.
2.2 When creating an Account you agree to provide accurate, current, and complete information and to keep such information updated. You are solely responsible for all activity that occurs under your Account and for maintaining the confidentiality of your authentication credentials.
2.3 Employer Accounts must be registered using a corporate email address associated with the Company’s verified domain. Free or consumer email providers (including but not limited to Gmail, Yahoo, Hotmail, Outlook.com, iCloud, and similar services) are strictly prohibited for Employer Accounts.
2.4 Dex reserves the right to refuse, suspend, or terminate any Account at its sole discretion, including where registration information is inaccurate, incomplete, or violates these Terms.
3. Description of the Services
3.1 Dex operates the Ask for Dex platform, a professional capability assessment and certification system. The Services enable Applicants to complete assessments and earn Certifications, and enable Employers to invite candidates, manage Credits, and access authorized results.
3.2 Dex reserves the unilateral right to modify, suspend, discontinue, or restrict any aspect of the Services at any time, with or without notice, and without liability to you.
4. Plans, Credits, and Billing
4.1 Employer plans, credit allocations, pricing, and subscription terms are governed by the applicable plan descriptions and the Billing & Subscriptions rules published on the Services, which form part of these Terms.
4.2 Current illustrative allocations (subject to change):
- Free Plan: 30 Credits per month
- One Plan: 200 Credits per month
- Pro Plan: 1,000 Credits per month
- Max Plan: 5,000 Credits per month
4.3 All payments are processed exclusively through Shopify and its authorized payment partners. Dex does not store full payment card data.
5. Refunds
5.1 All refund requests are governed exclusively by the Return and Refund Policy, which is incorporated into these Terms by reference.
5.2 In the event of any conflict between these Terms and the Return and Refund Policy regarding refunds, the Return and Refund Policy controls.
6. Applicant Ownership of Results and Certifications
6.1 Assessment results and Certifications belong to the Applicant.
6.2 Even if an Employer sponsored the assessment or later deletes or suspends its Account, the Applicant retains the right to access and share their own results and Certifications, subject to these Terms and the public verification rules of the Services.
6.3 Dex reserves the right to revoke, suspend, or correct any Certification in accordance with its integrity, security, or legal obligations, including in cases of fraud, material error, or violation of these Terms.
7. Acceptable Use
You agree that you will not, and will not permit any third party to:
(a) use the Services for any unlawful, fraudulent, or unauthorized purpose; (b) reverse-engineer, decompile, scrape, harvest, or otherwise attempt to extract source code, models, assessment content, or non-public data from the Services; (c) share Account credentials or allow unauthorized access to any Account; (d) misrepresent your identity, company affiliation, qualifications, or the results of any assessment; (e) register or attempt to register an Employer Account using a free or consumer email provider; (f) manipulate, game, or abuse the credit, invitation, refund, or assessment systems; (g) interfere with or disrupt the integrity, security, or performance of the Services; or (h) use the Services in any manner that could damage, disable, or overburden Dex’s infrastructure or reputation.
Dex reserves the right to investigate and to suspend or permanently terminate any Account that violates this Section, without notice and without liability.
8. Intellectual Property
8.1 All content, assessments, scoring methodologies, trademarks, logos, software, and technology comprising the Services are owned by Dex or its licensors and are protected by intellectual property laws.
8.2 You retain ownership of content you legitimately submit (including assessment responses). By submitting such content you grant Dex a worldwide, non-exclusive, royalty-free, perpetual, irrevocable license to use, process, store, reproduce, and create derivative works from that content solely for the purposes of operating, securing, improving, and providing the Services and maintaining the integrity of the certification system.
8.3 You may not copy, modify, distribute, sell, or create derivative works from any part of the Services except as expressly permitted in writing by Dex.
9. Privacy
Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Services you consent to the collection, use, and disclosure of information as described in the Privacy Policy.
10. Disclaimers
10.1 THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT.
10.2 Dex does not warrant that the Services will be uninterrupted, error-free, secure, or free of harmful components, or that assessments or Certifications will result in employment, promotion, or acceptance by any third party.
10.3 Certifications issued through the Services do not replace professional licensure, statutory certification, regulatory authorization, or any employer-specific requirement.
11. Limitation of Liability
11.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DEX AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
11.2 DEX’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO DEX IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED CANADIAN DOLLARS (CAD $100).
11.3 The limitations in this Section apply even if any limited remedy fails of its essential purpose.
12. Indemnification
You agree to indemnify, defend, and hold harmless Dex and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any third-party right; or (d) any content you submit.
13. Termination
13.1 You may stop using the Services and request deletion of your Account at any time, subject to residual data retention required for legal, security, or certification-integrity purposes.
13.2 Dex may suspend or terminate your Account immediately, without notice and without liability, if you breach these Terms, abuse the Services, create risk for Dex or other users, or for any other reason at Dex’s sole discretion.
13.3 Upon termination, your right to access and use the Services ceases immediately. Sections concerning intellectual property, disclaimers, limitation of liability, indemnification, governing law, and any other provisions that by their nature should survive shall survive termination.
14. Governing Law and Dispute Resolution
14.1 These Terms shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.
14.2 Any dispute arising out of or relating to these Terms shall first be subject to good-faith negotiation. If the dispute remains unresolved after thirty (30) days, it shall be submitted to the exclusive jurisdiction of the courts located in Vancouver, British Columbia.
15. Changes to These Terms
15.1 Dex reserves the unilateral right to amend these Terms at any time.
15.2 The revised Terms will be posted on the Services with an updated “Last Updated” date. Continued use of the Services after the effective date constitutes acceptance of the revised Terms.
16. General
16.1 These Terms, together with the Privacy Policy, Return and Refund Policy, and any other policies expressly incorporated by reference, constitute the entire agreement between you and Dex concerning the Services.
16.2 If any provision of these Terms is held unenforceable, the remaining provisions shall continue in full force and effect.
16.3 Dex’s failure to enforce any right or provision shall not constitute a waiver of such right or provision.
16.4 You may not assign these Terms without Dex’s prior written consent. Dex may assign these Terms without restriction.
17. Contact
All notices and communications under these Terms must be sent to:
Dex Cognitive Analytics Inc. Email: support@askfordex.ca Headquartered in Vancouver, British Columbia, Canada